Privacy and Data Security Statement

1. Introduction

CONLUXS LIGHTING CO., LIMITED ("CONLUXS," "we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy and Data Security Statement explains how we collect, use, disclose, and safeguard your information when you visit our website conluxs.com (the "Site"), communicate with us via email or contact forms, or engage with our services.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to the practices described in this Statement. If you do not agree with any part of this Statement, please discontinue use of our Site and services.

2. Information We Collect

We collect the following categories of information:

2.1 Information You Provide Voluntarily

• Contact Form Submissions: When you fill out our contact form, we collect your name, email address, company name, phone number (optional), and message content.
• Brochure Download Requests: When you request a brochure, we collect your email address.
• Direct Communications: Information you provide when you email, call, or otherwise communicate with our team.

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, referring URLs, and navigation patterns.
• Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Geolocation Data: Approximate geographic location derived from your IP address (country, region, city level only).
• Cookies and Session Data: Anonymous session identifiers used to understand how visitors interact with our Site.

2.3 Information We Do NOT Collect

We do not collect sensitive personal data such as government-issued identification numbers, financial account credentials, health information, biometric data, or information about children under the age of 16. Our Site is not directed at individuals under 16, and we do not knowingly collect personal data from minors.

3. How We Use Your Information

We use the collected information for the following purposes:

• Business Communications: Responding to your inquiries, providing product information, preparing quotations, and delivering technical support.
• Service Improvement: Analyzing Site usage patterns to improve navigation, content relevance, and overall user experience.
• Marketing (with Consent): Sending newsletters, product updates, and promotional materials — only where you have explicitly opted in.
• Legal Compliance: Complying with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Security and Fraud Prevention: Detecting, preventing, and addressing technical issues, unauthorized access, or malicious activity.

4. Data Sharing and Disclosure

We do not sell, trade, rent, or otherwise disclose your personal data to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our Site (e.g., hosting providers, analytics services, email delivery platforms). These providers are contractually bound to process data only on our instructions and maintain confidentiality.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of that transaction with appropriate safeguards.
• Legal Obligations: Where required by law, court order, or governmental regulation, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• With Your Consent: In any other scenario, we will obtain your explicit consent before sharing your data.

5. Data Security

We implement and maintain industry-standard technical and organizational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Encryption: All data transmission between your browser and our servers is encrypted using TLS (Transport Layer Security).
• Access Controls: Access to personal data is restricted to authorized personnel who require it for legitimate business purposes, enforced through role-based permissions and strong authentication.
• Data Minimization: We collect and retain only the minimum personal data necessary for the purposes described in this Statement.
• Regular Review: Our security practices are periodically reviewed and updated to address evolving threats and regulatory requirements.
• Third-Party Assessments: Where applicable, we require our service providers to undergo security assessments and maintain equivalent protection standards.

While we strive to protect your personal data, no method of electronic storage or transmission over the Internet is 100% secure. We cannot guarantee absolute security, and you provide your information at your own risk.

6. Your Rights and Contact Information

6.1 Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing: Request limitation on how we process your data under certain circumstances.
• Right to Data Portability: Request transfer of your data to another organization in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw previously given consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

6.2 Cookie Management

We use a single anonymous session cookie (_visitor_sid) to understand Site usage patterns. This cookie does not contain personally identifiable information. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Site may not function properly without cookies.

6.3 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Visitor log data is retained for analytical purposes and does not contain directly identifiable personal information beyond IP address and approximate geolocation. Contact form submissions are retained for the duration of the business relationship plus a reasonable period thereafter.

6.4 International Data Transfers

CONLUXS is headquartered in Shenzhen, People's Republic of China. Your data may be transferred to and processed on servers located in China or other jurisdictions where our service providers operate. We take appropriate safeguards to ensure that your data receives an adequate level of protection regardless of where it is processed.

6.5 Changes to This Statement

We may update this Privacy and Data Security Statement from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will post the updated Statement on this page and update the "Last Updated" date below. We encourage you to review this Statement periodically.

6.6 Contact Us

If you have questions, concerns, or requests regarding this Privacy and Data Security Statement or our data practices, please contact us: